shop worry-free
The Fables Purchase Promise
Shopping online isn’t always easy, and we get that. So we’ve made the whole journey, from ordering to your last stitch, completely worry-free. Wrong item, damaged box or a missing part? We’ve got you.
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Every order is covered
Damaged, wrong or missing items are replaced or refunded. No hidden fees, no fine print games.
What’s covered
Six promises we make with every box
Worry-free exchange
Received the wrong item or a damaged one? We’ve got you covered. Add to cart with confidence, the Purchase Promise handles the rest.
Easy returns
Not happy with your kit? Return it within 7 days of delivery. Just write to us and we’ll take care of the pickup and refund.
Faster refunds
Once your return is confirmed, your money is back within 7–10 working days. No long waits. (T&C apply)
Real customer support
Our team is here to help with any question about your order or exchange. Call or message us whenever you need.
Every situation covered
Damaged products, wrong items, missing parts and more. Whatever comes up, we’ll sort it out.
No hidden fees
Being clear and honest matters to us. No surprise charges and no confusing terms, just simple coverage.
How to raise a claim
Sorted in four simple steps
Tell us within 48 hours
Email support@thefables.co within 48 hours of delivery with photos of the issue or the package as received.
We review it
Our team checks your claim and gets back to you to confirm the next steps.
Free reverse pickup
Once accepted, we arrange a pickup of the product from your address.
Replacement or refund
After a quick check, you get a replacement, store credit or a refund to your original payment method within 7–10 working days.
Returned items must be unused and in their original packaging. Read the full Returns & Exchanges policy.
Still need help?
Real humans, happy to help.
Message us on WhatsApp or drop us an email and we’ll get back to you.
